• General
  • What's the difference between Multi-Platinum and Platinum Labs?
    Multi-Platinum, LLC currently has two product lines: Multi-Platinum and Platinum Labs. Generally speaking, Multi-Platinum videos are broader in scope and tend to focus on a particular engineer's method and/or style of working. Whereas Platinum Labs are intentionally more focused on a specific topic, method, tool, etc. For example, Multi-Platinum Track Editing teaches advanced editing and pocketing techniques for a variety of instruments and situations, while Reason Production is all about the use of Reason (in both the creative and technical senses).
  • Why isn't the DVD playing in my DVD-Video Player?
    Because the DVD is a data disc--not a DVD-Video disc. When you insert the disc into your computer, you'll find QuickTime files and sessions for your DAW. The video files are formatted as QuickTime movies to allow you to run the videos on your computer alongside your DAW to follow along. For example, if you watch John Merchant tweak a vocal EQ, you can pause the video, switch to Pro Tools, and make the same tweak yourself. This is the best implementation of "video apprenticeship" we've yet come across.
  • Are your videos Mac/PC compatible?
    Yes! If you can play a QuickTime file (including iTunes video), you can play the Multi-Platinum videos.
  • Do you guys sell Pro Tools systems?
    We don't sell the systems--we sell the knowledge of seasoned veterans on how to use Pro Tools (and other DAWs).
  • Stay Connected
  • How can I contact Customer Support?
    You'll find an email link at the bottom of this page. Additionally, phone support is generally available Monday - Friday 10am - 5pm CST at +1 (615) 594.9955.
  • Where are you located?
    Both our corporate office & shipping warehouse are located in Nashville, Tennessee, USA. Read more about the Music City.
  • Digital Delivery
  • What is Digital Delivery?
    Digital Delivery allows you to download the Multi-Platinum videos you purchase, rather than receiving hard-copies on DVD. The downloaded files are identical to those found on the DVD. DDL versions of Multi-Platinum videos are a bit cheaper (reflecting the lack of manufacturing costs), and save you shipping as well.

    Note that our DDLs are hosted from a different server to prevent conflicts with the primary Multi-Platinum website. The DDL host site is http://www.multiplatinumdownloads.com. Don't be alarmed that this is a different URL from multi-platinum.com.
  • Are the downloaded files the same as the DVD?
    Absolutely. We do not web-compress or re-render for web files. (We do .zip the files, but this does not affect the video quality.)
  • I haven't received my download info/password!
    The download link and username/password pair are contained in your confirmation email that was sent to your PayPal account email address. Check your spam filters and/or whitelist email from the multi-platinum.com domain. If your email provider's spam filters are particularly aggressive, you may also wish to whitelist multiplatinumdownloads.com.
  • Why are DDLs cheaper?
    In addition to saving shipping costs, offering downloadable products saves disc pressing costs. We pass these savings to the customer in product prices.
  • How large are these files?
    Short answer: Large. You'll want a broadband connection.

    Note:
    -We segment the video files into approx. 1GB files. This way, if your transfer is interrupted you've only lost a couple hours--not days.

    -Our hosting provider's data center is located in Southern California, USA. Transfer speeds in the Continental US are typically between 200-300 kbps, but is (of course) dependent upon your connection speed.

    Long answer:

    MP Recording: 16.5 GB
    MP Track Editing: 7.4 GB
    MP Vocal Editing: 5.2 GB
    MP Mixing: 5.2 GB
    MP Song Production: 2.3 GB
    MP Ready To Pitch: 2.6 GB
    MP Project Studio Mastering: 1.3 GB
    MP Hip Hop Mixing: 3.3 GB
    Platinum Lab - Intro To Pro Tools: 1.3 GB
    Platinum Lab - Pro Tools 8: What's New?: 0.9 GB
    Platinum Lab - Reason Production 1: 1.3 GB
    Platinum Lab - Pro Tools Essentials, Vol 1: 1.3 GB
    Platinum Lab - Record: 1 GB
    Platinum Lab - Setting Up Mix: 1.1 GB
  • Do I burn the files to a DVD?
    Yes and no. You should make a data-DVD backup of the files you purchased to be prepared for when your hard drive crashes. (Notice I did not say "if", but when. Drives die--that's what they do best.) That said, the video files are QuickTime video, so you should not burn a DVD-Video.
  • Shipping
  • How fast do the DVDs ship?
    We strive to ship orders within 48 hours via USPS Priority Mail, which usually takes 2-3 days of transit for domestic shipments; 7-10 international. So if you place a domestic order Sunday evening, it's typically in the mail stream Monday or Tuesday & thus delivered on or before Friday. An international order placed on a Monday evening will ship Tuesday, and should arrive at your country's customs by the following Friday, with delivery soon after (as determined by the speed of your country's post).
  • What carriers do you use?
    USPS Priority Mail offers, in our opinion, the best balance of speed & price. In the past we have offered overnight options in December for last minute Christmas shoppers, though. ;-)
  • QuickTime
  • Why are they QuickTime files?
    You probably already have it installed, for one thing (so no proprietary software from us to install).

    Additionally, QuickTime files allow you to run the videos on your computer alongside your DAW to follow along. For example, if you watch John Merchant tweak a vocal EQ, you can pause the video, switch to Pro Tools, and make the same tweak yourself. This is the best implementation of "video apprenticeship" we've yet come across.
  • What version of QuickTime should I have?
    As of December 2009, version 7.6.x. Available at http://www.apple.com/quicktime/
  • Do I need QuickTime Pro? I thought you said this was FREE?!?
    No, you do not need QuickTime Pro. Ignore the upselling and keep clicking the "Free" buttons.